Returns and Refunds Policy
Last updated: July 29, 2026
This Returns and Refunds Policy applies to physical products purchased from 70gifts.com. Because our T-shirts and mugs are made or printed to order, return eligibility depends on the type and condition of the product and the reason for the request.
Return-Request Window
Return requests must be submitted within 30 calendar days after the order is delivered, based on the carrier’s delivery record.
Submitting a request does not automatically guarantee that a return, replacement, or refund will be approved. Each request is reviewed under this policy.
Standard Non-Personalized Products
A standard, non-personalized product may be eligible for return when:
- The return request is submitted within 30 calendar days after delivery.
- The product is unused, unworn, and unwashed.
- The product remains in its original condition.
- The customer obtains return authorization before sending the product.
- The product is returned according to the instructions provided by 70Gifts.
Ineligible Returns
A product is not eligible for return if:
- It has been worn, washed, used, altered, or damaged by the customer.
- It is no longer in its original condition.
- The return request is submitted more than 30 calendar days after delivery.
- The product is sent without prior return authorization.
- The product does not match the item authorized for return.
- It is a personalized or custom product being returned because of a change of mind or a customer-submitted personalization error.
Personalized and Custom Products
Personalized and custom products are created using information submitted by the customer. These products are not returnable or refundable for:
- Change of mind
- Customer spelling mistakes
- Incorrect names, dates, messages, images, or other personalization details submitted by the customer
- Dissatisfaction with correctly produced personalization that matches the information submitted with the order
Customers are responsible for reviewing all personalization information carefully before completing an order.
Personalized products remain eligible for review when they arrive damaged, defective, misprinted, or different from the personalization information correctly submitted by the customer.
Damaged, Defective, Misprinted, or Incorrect Products
If an order arrives damaged, defective, misprinted, or contains an incorrect product, contact support@70gifts.com within 30 calendar days after delivery.
Your claim must include:
- The order number
- A clear explanation of the problem
- Clear photos showing the entire product
- Close-up photos clearly showing the damage, defect, misprint, or incorrect details
- Photos of the shipping packaging when the package or product arrived damaged
70Gifts will review the information provided and determine the appropriate approved resolution. Depending on the circumstances, an approved resolution may be a replacement or a refund. A customer will not automatically receive both a replacement and a refund for the same claim.
Return Authorization Process
Do not send a product back without first obtaining return authorization.
To request authorization:
- Email support@70gifts.com within 30 calendar days after delivery.
- Include the order number and explain the reason for the request.
- Provide clear photos when reporting a damaged, defective, misprinted, or incorrect product.
- Wait for the support team to review the request and provide a decision.
- If a return is authorized, follow the return instructions provided by 70Gifts.
The applicable return instructions and return destination will be provided after authorization. Products sent without authorization or to an unauthorized destination may be ineligible for a refund.
Return Shipping Costs
Customer-Remorse Returns
For an eligible standard non-personalized return caused by a change of mind, wrong-size selection, or customer ordering mistake, the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable for customer-remorse returns.
Verified 70Gifts Errors
If 70Gifts verifies that a product is damaged, defective, misprinted, incorrect, or otherwise affected by a store error, 70Gifts will cover the reasonable costs necessary to provide the approved resolution.
No Restocking Fee
70Gifts does not charge a restocking fee for an approved return.
Exchanges and Replacements
70Gifts does not offer direct exchanges. If a standard non-personalized product is eligible for return because of a wrong-size selection, change of mind, or customer ordering mistake, the customer may return it after authorization and place a new order for the preferred product.
For a verified damaged, defective, misprinted, or incorrect product, 70Gifts may approve a replacement as the appropriate resolution. Replacement requests remain subject to review and approval.
Refund Review and Processing
When a return is required, the returned product will be inspected after it is received. The inspection confirms whether the product matches the authorized return and satisfies the eligibility requirements in this policy.
If the return is approved, the refund will be issued to the original payment method within 5 business days after approval.
After 70Gifts submits the refund through the provider that processed the purchase—PayPal or Airwallex—the payment provider, bank, or card issuer may require an additional 5–10 business days to post the credit to the account.
Refunds cannot be issued to a different card, account, or payment method.
Order Cancellations and Changes
Cancellation and order-change requests must be submitted to support@70gifts.com within one hour after purchase.
Include the order number and clearly describe the requested cancellation or change. Requests cannot be guaranteed after production begins.
Orders Already in Production
Because products are made or printed to order, a cancellation or change request may be declined if the order has already entered production.
Orders Already Shipped
An order that has already shipped cannot be canceled or changed. After delivery, eligible standard non-personalized products may be submitted for return review under this policy.
Refused and Unclaimed Packages
Refusing delivery or failing to claim a package does not constitute an authorized return and does not automatically qualify the order for a refund or replacement.
If a refused or unclaimed package is returned to the sender, contact support@70gifts.com. Any request will be reviewed according to the product type, condition, reason for refusal, and other eligibility requirements in this policy.
Original shipping charges remain non-refundable when a package is refused or left unclaimed for reasons unrelated to a verified 70Gifts error.
Contact Us
For return, replacement, refund, cancellation, or order-change assistance, contact:
70Gifts
Email: support@70gifts.com
Address: 13701 Kaywood Dr, Woodbridge, VA 22193, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response time: Within 1–2 business days